We survey our customers on a regular basis in an effort to continually improve Tescan products and our customer support. Although the survey covered many topics, the results of the following questions summarize our users' opinions overall:
Question: "How would you rate the overall ease of use of your TESCAN product?"
Response: 90% rated the ease of use as "easy" or "very easy".
Question: "How would you rate the overall performance of your TESCAN product?"
Response: 96% rated the performance as "very good" or "excellent".
Many of our customers choose to provide unsolicited testimonials as well. The following are direct and unedited quotes:
"My thanks to all of you for providing us with a wonderful instrument. Our Vega has quickly become the preferred SEM on site - it's a joy to work with and very robust."Dave Calvert
"I want to express how impressed I am with you, Tony and Tescan for such an immediate response in acknowledging and addressing our request for these software modifications. This is not a common philosophy in this industry and I personally am very pleased that ESI chose to purchase a Tescan SEM."Ed Dargelis
Engineering Systems Inc.
"Overall, we're extremely happy with our SEM. The microscope has been in continuous operation for almost three years and has never been down for more than one hour. I've been using SEMs for almost ten years now and have used six different models, and I can say without a doubt that our VEGA SEM is by far the most versatile, reliable, and user-friendly SEM I've ever used. The microscope is so easy to use that someone with no previous SEM experience whatsoever can acquire great images within their first 15 minutes on the microscope. Images acquired with this SEM have won international awards and have even appeared on the cover of the journal Science."James Weaver
"Overall, Vega has worked very well for us. It is easy to get students up and running."Erin Macri
Western Washington University
"We are having a good time using the Vega and it has done some impressive work for us so far."Peter J. Whittaker, Ph.D., P.Geo., Chief Geoscientist
Falconbridge Technology Centre
"We're extremely satisfied with our Vega SEM."Dr. Jean Gerrath
University of Northern Iowa
"I've put a lot of time in as a Vega Tescan user since your last visit and I've grown to love the instrument."Dr. George Mustoe
Western Washington University
"Thanks for your dedication to the quality of your product and the satisfaction of your customers. We are very happy with our instrument"Joe Mastrangelo
Ultralife Batteries Corporation
"Your customer support is unequalled as far as I am concerned. This carried a lot of weight in my own decision and the more folks I talk with, the more I realize how important it is to them as well. You guys rock."Dr. Eric Curry
U.S. Department of Agriculture
"We have had a Vega for several years and are extremely happy with its performance both in terms of the hardware, software and support"Adam R. Varley
Technical Director and Co-Founder, Vartest Laboratories, Inc
"We ran first time overnight at Missouri State Highway Patrol on the Tescan and it was still going and finding particles this morning. Beam stability is awesome and data looks fabulous"
"I met with Eric Curry at the USDA yesterday, you sure have one happy customer on all the necessary topics: microscope/ service / customer support."
"I can't say how pleased we are with the system, I am amazed at how easy it is to use. I have experience with all the top SEMs and I would recommend Tescan above all."Andrew Fisk, Ph.D.
Pulse Technologies, Inc.
"... We are very happy with the SEM. Starting next week we will be booking students on it and I think they will like it a lot. One Post-Doc from France loved it so far and described the difference between the Hitachi S4300 and the Tescan as the same as the difference between "Dos" and "Windows"."Colin Reid
Trinity College Dublin